Last Updated: February 2026
At Avi Travel & Tours, we aim to provide high-quality travel services and souvenir products to our valued customers. This Return and Refund Policy explains the terms and conditions for refunds, cancellations, and returns related to our services and products.
By using our website and making a purchase, you agree to the policy outlined below.
All travel packages, hotel reservations, flights, and tour services are confirmed only after full or partial payment is received and availability is verified.
If you wish to cancel your booking, the following conditions apply:
More than 21 days before departure: Partial or full refund (subject to airline and hotel policies)
14–21 days before departure: Up to 50% cancellation charge may apply
7–13 days before departure: Up to 75% cancellation charge may apply
Less than 7 days before departure: No refund
Cancellation charges may vary depending on airline, hotel, and service provider terms.
Approved refunds will be processed within 14 to 30 working days
Refunds will be made using the original payment method
Bank and transaction fees are non-refundable
Refund amounts depend on supplier policies
Date changes, name changes, or itinerary modifications are subject to availability and supplier charges. Additional fees may apply.
In rare cases where we are unable to provide the confirmed service due to operational issues, natural disasters, or unforeseen circumstances, customers will be offered:
An alternative arrangement, or
A full or partial refund, depending on the situation
Our website also offers souvenir and retail products. The following policies apply to physical items purchased online:
You may request a return if:
The item is damaged or defective upon delivery
The wrong product was delivered
The item is unused and in original packaging
Return requests must be submitted within 7 days of receiving the product.
The following items are not eligible for return:
Used or damaged items (not caused by shipping)
Personalized or customized products
Clearance or promotional items
Items without original packaging
Approved product refunds will be processed within 7 to 14 working days
Shipping and handling fees are non-refundable
Customers are responsible for return shipping costs unless the error is ours
Exchanges are allowed for defective or incorrect items, subject to stock availability. Please contact us before returning any product.
Orders for souvenir products may be cancelled within 12 hours of purchase, provided the item has not been shipped.
Once shipped, orders cannot be cancelled.
We are not responsible for delays, cancellations, or losses caused by events beyond our control, including natural disasters, pandemics, strikes, or government restrictions.
Avi Travel & Tours reserves the right to modify this policy at any time without prior notice. Updates will be published on this page.
For return, refund, or cancellation requests, please contact us:
📞 Phone: +960 778-4402
📧 Email: admin@avitravelandtours.com
🌐 Website: https://avitravelandtours.com/
Our team is committed to handling all requests fairly, transparently, and promptly.